Privacy Policy

At Paellas Boca ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, place an order, or communicate with us via WhatsApp, SMS, or email. Serving the Katy, Texas area and greater Houston.

1. Information We Collect

We only collect information necessary to process your orders and provide you with excellent catering service. This may include:

• Personal Information: Name, phone number, email address, and delivery address.
• Event Details: Date, time, guest count, and specific dietary preferences or allergies.
• Communications: Records of messages sent via WhatsApp, SMS, or email regarding your order.

2. Payment Information

We do not store or have access to your full financial information.

• Credit/Debit Cards: All card payments (Visa, Mastercard, Apple Pay, etc.) are processed securely through Stripe, a third-party payment processor. Paellas Boca never sees your full card number.
• Zelle & Cash: For payments made via Zelle or Cash, we only record the transaction confirmation for our accounting records.

3. How We Use Your Information

We use the collected information solely for the following purposes:

• To process and deliver your catering orders.
• To communicate with you regarding order status, delivery, or pickup coordination.
• To provide customer support.
• To comply with legal obligations in the State of Texas.

4. Data Sharing & Selling

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners for analytical purposes.

We may share your information with trusted third parties only when necessary to fulfill your service (e.g., payment processing via Stripe or delivery logistics).

5. Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

6. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Paellas Boca
Katy, Texas 77494
info@paellasboca.com
+1 (281) 995-3847