Terms of Service

Welcome to Paellas Boca. By accessing our website and placing an order for our catering services, you agree to be bound by the following Terms of Service.

1. Orders and Booking

All orders are subject to availability. To ensure the highest quality of service for your event in the Katy/Houston area, we recommend booking in advance.

• Confirmation: An order is not considered confirmed until a deposit or full payment has been made, as agreed upon during the consultation.
• Communication: Orders are finalized via WhatsApp, SMS, phone calls, or email. The details discussed in these channels constitute the final agreement.

2. Payments

We offer secure and flexible payment options for your convenience:

• Digital Payments: We accept Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay securely processed via Stripe.
• Other Methods: We accept payments via Zelle and Cash.
• Taxes & Fees: Prices listed on the website may not include applicable Texas sales tax or delivery fees. The final total will be provided before payment.

3. Delivery and Pickup

Paellas Boca offers both delivery and pickup options.

• Delivery: We deliver to Katy, Texas, and the greater Houston area. Delivery fees are calculated based on distance. The customer is responsible for providing accurate access instructions (gate codes, etc.).
• Pickup: Customers may choose to pick up their orders at our designated location once notified that the order is ready.

4. Food Safety & Allergies

We prioritize food safety and quality.

• Consumption: Food should be consumed within the timeframe recommended by our staff (typically within 2-4 hours of delivery/pickup) to ensure safety and quality. Paellas Boca is not liable for food consumed after this period or improperly stored by the client.
• Allergies: It is the client's responsibility to inform us of any food allergies (e.g., shellfish, gluten, nuts) before placing the order. While we take precautions, our kitchen handles various ingredients, and cross-contact may occur.

5. Cancellations and Refunds

Cancellation policies will be specified at the time of booking confirmation. Generally, deposits for large catering events may be non-refundable if cancelled within a short notice period (e.g., 24-48 hours), as ingredients are purchased fresh for each order.

6. Limitation of Liability

Paellas Boca shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the purchase price of the food and services provided.

7. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.

8. Contact Us

For any questions regarding these Terms of Service, please contact us:

Paellas Boca
Katy, Texas
+1 (281) 995-3847
info@paellasboca.com